eBay to Launch Feedback Revision

It’s taken some time, but eBay is finally getting ready to launch a revision to their Feedback system. Unless you’ve been living under a rock, everyone is aware of how bad the new system has hurt sellers. At first neutral feedback counted against sellers, sending thousands of PowerSellers off of the grid.

At the same time time, eBay removed the ability for sellers to leave negative feedback for buyers, again, creating a huge issue.  eBay essentially penalized sellers and allowed buyers to do and say what they wanted about a buyer without any reprecussion.

Now, the new Feedback revision will allow buyers to change their Feedback Rating, comments and Detailed Seller Ratings(DSRs).  The seller gets to initiate the request for the revision and buyers have the option to accept or decline the request.

What’s this mean for you as a seller? Well, you will not only have the ability to do right by the customer, but you can also set the record straight. Provide exception customer service, get feedback as to why the bad rating was left and correct it.  Again, this is one of the situations where good sellers will get a huge benefit and the unsuccessful sellers will be penalized.

Here’s a link to the announcement: http://www2.ebay.com/aw/core/200810091617232.html